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Maintenance

Application support, evolution, supervision — product longevity.

A product lives. Dependencies evolve, CVEs pile up, the small improvements users keep asking for stack up. We take over application support and maintenance (TMA) of your VALRY LABS or third-party products, with SLAs, supervision, and a single point of contact.

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What we deliver

Concrete, measurable, no surprises.

  • Support & TMA

    Monthly hour package, 4 / 8 / 24 h SLA depending on criticality. Hotline, fixes, small evolutions. Monthly reporting.

  • Supervision & on-call

    24/7 monitoring (uptime, performance, errors), optional on-call duty, incident plan, post-mortem within 48 h.

  • Security updates

    CVE watch on your stack, patches within 72 h for criticals, regular audits, continuous dependency scanning.

  • Evolutions & features

    Small and medium evolutions on a package basis, optional product backlog management, preview environments.

  • Continuous optimisation

    Monthly Lighthouse, CWV optimisation, performance audit, code splitting, caching, legacy simplification.

  • Documentation & knowledge

    Runbooks, up-to-date ADRs, technical and functional documentation. No knowledge locked in a single head.

Non-negotiables

Our production standards.

Tools adapt to your context; our standards never move. Every project inherits this baseline — it is written into your contracts, not just this page.

  • Contractual SLAs: critical < 4 h, major < 24 h
  • 24/7 monitoring, alerts tested regularly
  • CVE watch, critical patches within 72 hours
  • One dedicated point of contact
  • Monthly reporting in business language
  • Full reversibility: you stay in control

Process

Four steps, one standard.

  1. 01

    Takeover

    Initial product audit, documentation, monitoring and alerting setup. Knowledge transfer to the support team.

  2. 02

    SLA & governance

    Support contract with SLA, quarterly steering committee, prioritised product/tech backlog, weekly checkpoints.

  3. 03

    Run

    24/7 supervision, incident management, fixes, evolutions on package, Statuspage communication.

  4. 04

    Continuous improvement

    Annual audit, evolution plan, targeted modernisation, planned end-of-life for obsolete components.

FAQ

Frequently asked questions.

Which SLAs do you offer?
4 h (business critical), 8 h (standard), 24 h (non-critical). Hours included in the monthly package, beyond it extra.
Maintenance on an existing product?
Yes — VALRY LABS or third-party code (subject to an initial audit). We progressively modernise the legacy.
What does the monthly package cover?
A pre-defined volume of hours (typically 20–80 h/month), supervision, security fixes, small evolutions, reporting.
Is 24/7 on-call included?
Optional. Monthly on-call package + consumption in case of intervention. Recommended for business-critical products.
What if we want to bring it in-house?
We train your teams, transfer the knowledge base, and support the takeover. No deliberate lock-in.
Reporting and transparency?
Real-time dashboard, monthly report, quarterly committee. Every ticket is tracked, billed, justified.

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